Privacy Policy

At Timber Floor Sanding Melbourne, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Collection of Personal Information

We may collect personal information that you provide to us when using our services, including:

  • Your name, address, email, and phone number

  • Details about your property or flooring requirements

  • Payment and billing information

We may also collect non-identifiable information automatically, such as your IP address, browser type, and usage data, to improve our services.

2. Use of Personal Information

We use your personal information to:

  • Provide and manage our timber floor sanding and related services

  • Respond to your inquiries and requests

  • Process payments and invoices

  • Send updates, promotions, or service notifications (with your consent)

  • Comply with legal obligations

3. Disclosure of Personal Information

We do not sell or trade your personal information. We may share your information with:

  • Service providers and contractors assisting in the delivery of our services

  • Legal or regulatory authorities if required by law

  • Other parties with your explicit consent

4. Data Storage and Security

We store your personal information securely and take reasonable steps to protect it from misuse, loss, unauthorised access, modification, or disclosure. Electronic and physical security measures are in place to safeguard your data.

5. Access and Correction

You have the right to access and correct your personal information held by us. To request access or corrections, please contact us at the details provided below.

6. Cookies and Online Tracking

Our website may use cookies and similar technologies to enhance your browsing experience, analyse site usage, and improve our services. You can manage your cookie preferences through your browser settings.

7. Marketing Communications

We will only send marketing communications if you have consented. You can opt out of receiving promotional emails or messages at any time by following the unsubscribe instructions or contacting us directly.

8. Complaints

If you have any concerns about how your personal information is handled, please contact us. We will respond promptly and attempt to resolve your complaint.

9. Contact Us

For questions, access requests, or complaints regarding your personal information, please contact:

Timber Floor Sanding Melbourne
Phone: 0413303347
Address: 673/585 Little Collins Street, Melbourne, VIC-3000

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